Frequently Asked Questions

How do I check availability and confirm a Booking?

Please send us an email with your full event and contact details, on info@lohanacomplex.org.uk. We will contact you to confirm availability and to arrange for you to pay a deposit to secure your booking.

What are the minimum and maximum durations for a Booking?

Our venue is available for private hire from 8:00am to 11:00pm, 7 days a week. The minimum duration is 5 hours for the halls and 4 hours for the kitchen, including setup and clear up time. The venue must be vacated latest by 11:15pm to allow our Caretaker to close down.

Do you allow alcohol & non-vegetarian food on site?

Alcohol can be served to your guests but not sold, as we do not have a license. Alcohol consumption only allowed in the Dining Hall. Non-vegetarian food of any sort, excluding eggs, are NOT allowed to be cooked or brought ready cooked into the venue. This includes sandwiches and other non-veg cold/ finger foods like pizzas you may like to serve.

Do I need to have a Caretaker and Security/ Parking staff?

We have a Caretaker who will be there to open up and close down the venue and to supervise use of all facilities during your booking. Security/ Parking staff are optional and can be booked for you to help manage arrival of your guests, directing them to the local car park, etc.

Can I use my own Caterer and can you provide one if I require?

You can use your own Caterer but we must have their details at the time of booking confirmation so we can check their Health & Safety
qualifications. We have our own approved list of caterers for various types of cuisine and this can be provided upon your booking being available.

Can you arrange for setup before and cleaning up after the event?

We can set up the venue as per your requirements, provided these are confirmed and agreed at least 2 weeks before the booking. The Hirer is responsible for cleaning up the halls after an event, and the Caterer must clean up and return the kitchen in the same state it was made available. We can provide a full cleaning service if required. The washrooms will be cleaned by the Caretaker if necessary during the event.